Rugged & Tough Ltd

About Us Rugged & Tough are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Address is:
Rugged & Tough Ltd
Mail Order Dept
Walting Street
LU7 9LS UK
Phone: 01525 211488

Email: sales@ruggedandtough.com
Registered in England Company No 6247440

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept all major credit cards and debit cards, i.e Visa Mastercard, Maestro, Solo, American Express. We also accept Paypal.

Please do not email us your credit cards details as email is never secure, therefore please call us on 01525 211488 should you wish to make a telephone order or to make a payment

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that our prices online may vary to the shop prices. This is due to the comparative costs of running a shop where you can browse, try on and ensure the correct size. Online selling the overheads are much less and therefore is reflected in some lower prices. Please also note that we cannot price match our website prices with our shop prices.

Shipping And Handling We charge a set price of all items on shipping, however, for heavy or bulky items, i.e Steel Toecap boots, Metal boxes et al, we reserve the right to charge an additional amount, the additional postage will be charged once the item has been shipped.

For Clearance, reduced or sale items totaling over the minimum free delivery level, we reserve the right to charge shipping costs.

All of the UK Delivery postcodes:
We where possible will always use Carriers who can ensure a network of reliable couriers so all the UK is covered for deliveries. We aim for next day posting when the item is in stock.

Where regional carriage costs are higher we will endeavour to keep the carriage costs to a minimum.

Western, Eastern Europe and International deliveries:
We reserve the right to amend the carriage costs depending on the region. Eastern Europe Transit costs are much higher and therefore we will charge at a higher rate and therefore additional postage may be charged over the automatic cost set here for Europe.

Main regions covered by the standard charge:
England and Wales. Scotland: South West, Borders, Glasgow, Edinburgh,

May attract a slightly higher charge:
Channel Isands, Northern Ireland, Isle of Man, Scottish Highlands and Islands.

Paypal: Where paypal is used as you payment method, and additional shipping costs are due, we will send a Paypal invoice. Once this is settled, we will ship your goods.

BFPO: In support of our Forces overseas, all parcels under 6kg will be shipped at the standard rates.

Delivery Schedule We strive to deliver your order right away, but in some circumstances where we are out of stock of the product you have bought, we will normally send your order to you in 5-15 business days . International orders are generally received in under 30 days.

Please note that we do not Drop Ship.

Back Orders Very rarely, if your item is not in stock, we will back order for you. With the exception of a couple of foreign suppliers, most items are on automatic replenishment so are only days away from being back in stock.

Tax Charges For orders made from the UK or the European Union, the current VAT rate is 17.5%, which is included in the prices displayed.
Toe Cap Safety Boots and Toe Cap Safety Wellingtons are VAT Zero rated and therefore are Zero Rated.

Credit Card Security Confidence in Security:

When the order is placed at our website, We use Protx as out Payment Service Provider, a company you will likey have seen when you have shopped online in the past.

We do not have access nor do we hold your credit card number.

Your card number is encrypted using 128 bit encryption at the Protx Payment Centre. They are only decrypted after they reach the Protx payment centres central computer. Therefore they are not held in clear text on any web site.

Guarantee We strive to ensure all of our products are "Rugged & Tough". Should have have any feed back then please let us know, negative as well as positive comments will help us to ensure that we maintain our principle of only stocking and supplying our customers with "fit for purpose kit"

Please note that our prices online may vary to the shop prices. This is due to the comparative costs of running a shop where you can browse, try on and ensure the correct size. Online selling the overheads are much less and therefore is reflected in some lower prices. Please also note that we cannot price match our website prices with our shop prices.

Returns can be made personally via the shop, as with most major retailers, however we cannot process your return through the shop EPOS systems, nor can we exchange the item at the store.

You may email us at sales@ruggedtough.com or call us on 01525 211488

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call our Shop on 01525 211488 or visit us at

Rugged & Tough Ltd
Ground Floor
Marlowe House
Hockliffe
Lieghton Buzzard
LU7 9LS

In the Centre of the village on the A5 between Dunstable and Milton Keynes

Privacy Policy Rugged & Tough Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Our returns address is:

Rugged & Tough Ltd
Returns Department
Unit 1
Marlowe Business Park
Leighton Buzzard
LU7 9LS

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