| Free Delivery to All UK, Highlands & Islands, Northern Ireland and the Channel Islands. Even on Sale & Clearance Items:
10% off everything even items already reduced. Discount deducted at checkout About Us Rugged & Tough are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Address is:
Rugged & Tough Ltd
Mail Order Dept
Walting Street
LU7 9LS UK
Phone: 01525 211488
Email: sales@ruggedtough.com
Registered in England Company No 6247440 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept all major credit cards and debit cards, i.e Visa Mastercard, Maestro, Solo, American Express. We also accept Paypal and Google Checkout
Please do not email us your credit cards details as email is never secure, therefore please call us on 01525 211488 should you wish to make a telephone order or to make a payment
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note that our prices online may vary to the shop prices. This is due to the comparative costs of running a shop where you can browse, try on and ensure the correct size. Online selling the overheads are much less and therefore is reflected in some lower prices. Please also note that we cannot price match our website prices with our shop prices.
Customer "Login" Accounts:
For our customers, we provide a login and password for our site should you wish to create an account at the time of purachsing, Purchases will only be shipped to the agreed locations and will not be shipped to other locations requested verbally over the phone.
Any discounts that are applied to your login are descretionary and are not contractual. The discount will be valid during the current calendar year and may be withdrawn at any time. All discounts allowed are reviewed at the end of each year as specified above and may be increased, decreased, or cancelled after this time.
All trade accounts have a spending level agreed at the time of setting up the account and purchases over this level will not process your discount. Its easy to increase this so please contact us to review your spending limits.
Trade Samples:
Once you have established your uniform or workwear requirements, we are happy to supply samples to our trade customers.
Often it is difficult size up your team easily and therefore we are happy to send out a range of sizes for fitting. All samples are to be paid for at the time of ordering.
Once you have established the sizes, you can return all your samples and we will deduct the costs from your order. Should no subsequent order follow, a restocking fee of 15% will be deducted from the total value of the samples returned.
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Shipping And Handling We charge a set price of all items on shipping, however, for heavy or bulky items, i.e Steel Toecap boots, Metal boxes et al, we reserve the right to charge an additional amount, the additional postage will be charged once the item has been shipped.
For Clearance, reduced or sale items totaling over the minimum free delivery level, we reserve the right to charge shipping costs.
All of the UK Delivery postcodes:
We where possible will always use Carriers who can ensure a network of reliable couriers so all the UK is covered for deliveries. We aim for next day posting when the item is in stock.
Where regional carriage costs are higher we will endeavour to keep the carriage costs to a minimum.
Western, Eastern Europe and International deliveries:
We reserve the right to amend the carriage costs depending on the region. Eastern Europe Transit costs are much higher and therefore we will charge at a higher rate and therefore additional postage may be charged over the automatic cost set here for Europe.
Main regions covered by the standard charge:
England and Wales. Scotland: South West, Borders, Glasgow, Edinburgh,
May attract a slightly higher charge:
Channel Isands, Northern Ireland, Isle of Man, Scottish Highlands and Islands.
Paypal: Where paypal is used as you payment method, and additional shipping costs are due, we will send a Paypal invoice. Once this is settled, we will ship your goods.
BFPO: In support of our Forces overseas, all parcels under 6kg will be shipped at the standard rates. |
Delivery Schedule We strive to deliver your order right away, but in some circumstances where we are out of stock of the product you have bought, we will normally send your order to you in 5-15 business days . International orders are generally received in under 30 days.
Please note that we do not Drop Ship. |
Back Orders Very rarely, if your item is not in stock, we will back order for you. With the exception of a couple of foreign suppliers, most items are on automatic replenishment so are only days away from being back in stock.
As we are now carrying the entire catalogue from most of our suppliers, it is not possible to hold every item in stock and therefore we will order your item direct when it is not in stock. Most of our suppliers ship next day so most items will be shipped within 7 working days. For Jobman please allow up to 21 days for delivery unless otherwise specified.
If you wish to check what is in current stock please call us on 01525 211488
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Tax Charges For orders made from the UK or the European Union, the current VAT rate is 17.5%, which is included in the prices displayed.
Toe Cap Safety Boots and Toe Cap Safety Wellingtons are VAT Zero rated and therefore are Zero Rated. |
Credit Card Security Confidence in Security:
When the order is placed at our website, We use Protx as out Payment Service Provider, a company you will likey have seen when you have shopped online in the past.
We do not have access nor do we hold your credit card number.
Your card number is encrypted using 128 bit encryption at the Protx Payment Centre. They are only decrypted after they reach the Protx payment centres central computer. Therefore they are not held in clear text on any web site. |
Guarantee We strive to ensure all of our products are "Rugged & Tough". Should have have any feed back then please let us know, negative as well as positive comments will help us to ensure that we maintain our principle of only stocking and supplying our customers with "fit for purpose kit"
Please note that our prices online may vary to the shop prices. This is due to the comparative costs of running a shop where you can browse, try on and ensure the correct size. Online selling the overheads are much less and therefore is reflected in some lower prices. Please also note that we cannot price match our website prices with our shop prices.
Returns can be made personally via the shop, as with most major retailers, however we cannot process your return through the shop EPOS systems, nor can we exchange the item at the store.
You may email us at sales@ruggedtough.com or call us on 01525 211488
Our Price Promise:
For us to fullfil our promise, we also need to ensure that the claim is legitimate. Therefore to ensure clarity, here are our rules to qualify for our price promise refund: Our prices on our website include VAT and therefore please check that the site you are claiming your refund is quoting VAT inclusive prices. Our price promise is the Retail Price including VAT. We will check too, so don't worry if your not sure.
The Terms and Conditions to qualify for your refund : -
1: The item offered elsewhere and being claimed against is current stock and is not discounted due to: -
a: Damage, a Fault, is counterfiet or less than brand new and of merchantable quality
b: A Clearance Event
c: Sold at less than 40% of RRP
2: That the other seller is a UK based company which:
a) has a UK business address
b) is a registered Limited Company or plc, with full registered Active status at Companies House. You can validate this at this website: http://www.companieshouse.gov.uk/
c) ships to you from within the United Kingdom
d) is not shipping to you from outside the UK
6: This promise is applicable only to products plus the shipping cost. So combine the others sellers product price and their shipping handling charges.
7: This promise is made for E-commerce sales only.
8: The sale is "like for like" and for the same number of units
9: The price comparison must be made on the date of purchase
We cannot offer this price promise for items offered for sale by:
1: Private sellers
2: Auction sites
3: Sole Traders
4: Businesses which are in administration and or liquidation.
5: Other sellers which are not authorised UK Agents of the item being offered for sale
6: Items of an origin not procured through normal distribution methods as recognised by our Brand Owners within the UK
7: Clearance, End of lines, discount retailers and liquidators who have an ecommerce trading site.
8: non VAT registered sellers. Our prices include VAT
And finally
1: Items that, where historically offered cheaper, and at the time of placing your order have since gone up in price
2: Any Rugged & Tough Retail Store
3: Our price promise can be withdrawn at any time and without notice and does not effect your satutory rights.
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01525 211488 or visit our main store at
Rugged & Tough Ltd
Ground Floor
Marlowe House
Hockliffe
Lieghton Buzzard
LU7 9LS
We are on the A5 between Dunstable and Milton Keynes |
Privacy Policy Rugged & Tough Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Our returns address is:
Rugged & Tough Ltd
Returns Department
Unit 1
Marlowe Business Park
Leighton Buzzard
LU7 9LS
Trade Samples:
Once you have established your uniform or workwear requirements, we are happy to supply samples to our trade customers.
Often it is difficult size up your team easily and therefore we are happy to send out a range of sizes for fitting. All samples are to be paid for at the time of ordering.
Once you have established the sizes, you can return all your samples and we will deduct the costs from your order. Should no subsequent order follow, a restocking fee of 15% will be deducted from the total value of the samples returned. |
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